Frequently Asked Questions

1. Are Velatis available all year?
Yes. Velatis caramels are ready for your enjoyment all year long. They are a great way to celebrate any occasion or to make an ordinary day special. They are a special treat, are the perfect way to tell your family “I’m thinking of you”, and employees “Thank you.” Our caramels also make a delicious compliment to any dinner party, as favors for wedding guests and as unique  corporate gifts.

During holidays such as Christmas, Easter and Valentine’s Day, we experience a high level of demand. We recommend placing your orders well in advance for timely delivery of your candy

2. What is the most popular flavor and style of Velatis caramels?
Velatis offers over 20 varieties of caramel candies, to satisfy all discriminating taste buds. All our flavors are very enticing and delicious, but it seems that our most popular flavors are the Vanilla Sugary Plain and the Vanilla Chewy Plain, with and without nuts. Our special seasonal varieties that are also popular with our customers include pumpkin spice, egg nog, and crème de menthe. Future flavors and additional products will be introduced and offered based upon our R&D efforts and customer demands.

3. What are the different textures of caramels?
Velatis offers over 20 varieties of caramels in two distinct textures: sugary and chewy. The sugary texture is smooth and soft, can easily be bit into, and melts in your mouth. The chewy texture can best be savored while slowly sucking on it, or for those who can’t wait - it will provide a pleasurable aerobic work-out for your jaws and teeth.

4. What can I do if I’m not satisfied with my order?
Your satisfaction is guaranteed. We unconditionally guarantee every item we sell. If you are not completely satisfied with your order, mail the item to 8408 B Georgia Avenue, Silver Spring, MD 20910. Orders will be replaced or refunded.

5. How can I contact you?
Customer Care is our top priority. If you should have any questions about your order, or about our products, please email us at customerservice@velatis.com or call the Customer Service Department at 888-483-5284.

6. How will my caramels be shipped?
Our caramels are made fresh-to-order, and we ship within 48 hours. All packages are sent by United States Postal Service, two-day priority mail to ensure faster arrival and fresh caramels. Please call if next-day service is needed.

7. How long will my caramels last?
Probably not long enough, as our customers eat them up very quickly.

We maintain a very high standard of freshness. Our caramels are made from all natural ingredients with absolutely no preservatives. Therefore, our caramels have a limited shelf life. Without refrigeration, the caramels will remain fresh for approximately two weeks. With refrigeration (see question below), the caramels will easily last approximately two months.

8. How should I care for my caramels?
We hand-make our caramels from the finest natural ingredients and use absolutely no preservatives. Our caramels can tolerate heat reaching 110 degrees F for up to 8 days.

To keep your caramels as fresh as the day you bought them (for up to 2 months), these steps should be taken: 1) place caramels inside a plastic bag & seal; 2) place bag into a second plastic bag & seal; 3) place bags in refrigerator.

For serving instructions: bring tightly-sealed plastic bags up to room temperature for 30 minutes; remove caramels from the bags and serve. Enjoy!

9. How much is the shipping charge?

Shipping prices are: USA and US territories with Zip codes are $5.50 per box, All other countries are $15.50 per box for all foreign countries. Orders for more than 10 boxes should call (888) 483-5284 and order direct to save on large shipping volumes.

In August we will be going to shipping via UPS. Shipping will be calculated based on item weight and your location.

If you would like to place orders to ship to multiply addresses please place separate orders…one for each address. Our system with UPS will only acknowledge one address per order.

UPS will not deliver to PO Boxes please, enter an actual address.

We will contact you if we have any questions about an order.

Please, ensure you enter the address you would like the candy shipped to otherwise it will be sent to you.

10. Where are you located?

We are in Downtown Silver Spring; on Georgia Avenue between Wayne Avenue & Bonifant Street. Parking in the rear.
If you need further directions please use Mapquest, since they seem to have the most accurate directions.

11. Allergy information?

All of our caramels and chocolates are manufactured in facilities that use cashews, walnuts, pecans, almonds and dairy products. We do not use peanuts. Therefore, the candies may contain some of these products as part of the recipe or may contain trace amounts of them because of their proximity of those ingredients.

If you are allergic to nuts or dairy products, you should take this information into consideration when purchasing our products. Please feel free to email or call if you have any questions.