UPS Shipping Info
Shipping prices are: Shipping Prices will be added during checkout. Checkout should occur for each separate shipping address. Please be sure you use the correct ship to address as UPS will calculate the shipping price based on the “ship to address.” Please be aware that all orders are usually process within 24-48 hours except during peak busy times such has the holidays. We process orders as they are received and unfortunately cannot bump anyone up to the front of the line even if overnight or expedited shipping options are purchased.
UPS does not ship to P.O. Boxes and will not deliver, please, be sure to use a valid address.
Hot Weather Advisory!
Here are some recommendations that Velatis has for customers shipping boxes that may contain chewy caramels or chocolates between May-October.
1. Customers should call 301-578-8612 to ship next day or 2nd day air if they are not located within 500 miles of Silver Spring, Maryland.
2. Place orders that are being shipped outside the 500 mile radius of Silver Spring, Maryland before 2pm on Wednesday.
3. If you place your order Thursday or Friday it will not be shipped until Monday.
4. Inform the recipient that you have sent them a perishable package so it does not sit outside in the hot weather.
5. This is the link to the UPS ground map calculator with the number of days that it takes to deliver a package from our store to the delivery zip code.
Velatis can not be held accountable for incorrect shipping addresses or packages left outside after delivery. We are not responsible for any shipping delays caused by UPS due to inclement weather or anything outside of our control.
We take great pride in providing our customers with high quality caramels. If you need any recommendations on how to ship your packages, do not hesitate to call and one of the experienced Velatis crew members will be more than happy to help ensure that your package gets there in pristine condition.