How do I return an item?

At The Original Velatis, your satisfaction with our products is our priority. Because Velatis' products are all food, we do not accept returns, but we know things can sometimes go wrong. If you are unhappy with your purchase, please write to us at customerservice@velatis.com within 7 days of receipt of your order for assistance. We'll do our best to make you happy.

Please see our shipping page at https://www.velatis.com/articles.asp?ID=57 for important information about our shipping and delivery policies and requirements. The Original Velatis is not responsible for any orders returned due to a refusal of delivery or invalid/incorrect address or non-adherence to our shipping policies. We cannot sell an item once it has been returned.

Thank you.