At The Original Velatis™, your satisfaction with our products is our priority. Because Velatis™ products are all food, we do not accept returns, but we know things can sometimes go wrong. If you are unhappy with your purchase, please write to us at [email protected] within 7 days of receipt of your order for assistance. We'll do our best to make you happy.
How do I return an item?
Please see our shipping page at https://www.velatis.com/articles.asp?ID=57 for important information about our shipping and delivery policies and requirements. The Original Velatis™ is not responsible for any orders returned due to a refusal of delivery or invalid/incorrect address or non-adherence to our shipping policies. We cannot sell an item once it has been returned.